How to Use ABCI

Customer Support

Customer Support Contacts

• Application Reception: abci-application-ml@aist.go.jp
  Scope of Support (Office Hours: 9:00-17:00 weekdays)
  
  • ABCI Application Inquiries
  • ABCI Usage Fees Inquiries
• Inquires on ABCI security: abci-inquiry-ml@aist.go.jp
  
• Operation Support: qa@abci.ai
  Scope of Support (Office Hours: 9:00-17:00 weekdays)
  Inquiries Related to:
  • Login Procedure
  • Data Transfer Procedure, Data Collection Procedure
  • Questions about the Installed Software Environment
  • Typical Procedures for Framework Software Installation (User's Guide)
  • Job Execution Procedure
  • Troubleshooting
  • H/W Issues
  • Network Issues
  • Node Issues
  When sending an email to qa@abci.ai please include the following information:
  
  • Full Name:
  • ABCI Account Name:
  • ABCI Group Name:
  • Organization:
  • Registered email address:
  • Inquiry:

ABCI User Guides

ABCI Application Procedure Guide

• https://portal.abci.ai/docs/portal/en/01

ABCI User's Guide

• https://portal.abci.ai/docs/en/

ABCI Frequently Asked Questions(FAQ) regarding Application Procedure and ABCI Usage Fee

• https://abci.ai/en/how_to_use/faq.html

ABCI Frequently Asked Questions(FAQ) regarding ABCI Usage and Known Issues

• https://portal.abci.ai/info/en/

ABCI Operation Status, Problem Status, Maintenance Schedule and Past Down History

• https://abci.ai/en/about_abci/info.html