Customer Support
＜Important＞When an ABCI user becomes “Non Resident”
In the event that any change occurs to the contents of the Application Form as submitted, based on the provision of Article 6, the User Entity and the Supervisory User shall notify the Institute promptly of the details by means of the Notice of Change in User Registration Application. (Article 8 of ABCI Agreement)
Especially, when any ABCI user becomes "Non Resident", he or she will be disqualified to use ABCI immediately.
Especially, when any ABCI user becomes "Non Resident", he or she will be disqualified to use ABCI immediately.
Please act immediately to submit changes at ABCI User Portal bellow.
https://portal.abci.ai/user/?lang=en
Customer Support Contacts
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Application Reception: abci-application-ml@aist.go.jp
Scope of Support (Office Hours: 9:00-17:00 weekdays)
- Inquiries on ABCI Application
- Inquiries on ABCI Usage Fees
- Inquiries on ABCI Group Management
- Inquiries on Data Transfer
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Inquires on ABCI security: abci-inquiry-ml@aist.go.jp
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Operation Support: qa@abci.ai
Scope of Support (Office Hours: 9:00-17:00 weekdays)
Inquiries Related to:- Login Procedure
- Data Transfer Procedure, Data Collection Procedure
- Questions about the Installed Software Environment
- Typical Procedures for Framework Software Installation (User's Guide)
- Job Execution Procedure
- Troubleshooting
- H/W Issues
- Network Issues
- Node Issues
- Full Name:
- ABCI Account Name:
- ABCI Group Name:
- Organization:
- Registered email address:
- Inquiry:Please specify the problem symptom, when it happened(date/time), command history, output of the terminal.