CUSTOMER SUPPORT

Application Reception: abci-application-ml@aist.go.jp
Scope of Support (Office Hours: 9:00-17:00 weekdays)
- Inquiries on ABCI Application
- Inquiries on ABCI Usage Fees
- Inquiries on ABCI Group Management
- Inquiries on Data Transfer
Inquires on ABCI security: abci-inquiry-ml@aist.go.jp
Operation Support: qa@abci.ai
Scope of Support (Office Hours: 9:00-17:00 weekdays)
Inquiries Related to:
- Login Procedure
- Data Transfer Procedure, Data Collection Procedure
- Questions about the Installed Software Environment
- Typical Procedures for Framework Software Installation (User's Guide)
- Job Execution Procedure
- Troubleshooting
- H/W Issues
- Network Issues
- Node Issues
When sending an email to qa@abci.ai please include the following information:
- Full Name:
- ABCI Account Name:
- ABCI Group Name:
- Organization:
- Registered email address:
- Inquiry:Please specify the problem symptom, when it happened(date/time), command history, output of the terminal.