Customer Support
[Important] When an ABCI user becomes “Non Resident”
In the event that any change occurs to the contents of the Application Form as submitted, based on the provision of Article 6, the User Entity and the Supervisory User shall notify the Institute promptly of the details by means of the Notice of Change in User Registration Application. (Article 8 of ABCI Agreement)
Especially, when any ABCI user becomes “Non Resident”, he or she will be disqualified to use ABCI immediately.
Please act immediately to submit changes at ABCI User Portal bellow.
Customer Support Contacts
Application Reception
- Contact: abci-application-ml@aist.go.jp
- Scope of Support
- Inquiries on ABCI Application
- Inquiries on ABCI Usage Fees
- Inquiries on ABCI Group Management
- Inquiries on Data Transfer
- Office Hours: 9:00-17:00 weekdays
Inquires on ABCI security
- Contact: abci-inquiry-ml@aist.go.jp
Operation Support
- Contact: qa@abci.ai
- Scope of Support, Inquiries Related to:
- Login Procedure
- Data Transfer Procedure, Data Collection Procedure
- Questions about the Installed Software Environment
- Typical Procedures for Framework Software Installation (User’s Guide)
- Job Execution Procedure
- Troubleshooting
- H/W Issues
- Network Issues
- Node Issues
- Office Hours: 9:00-17:00 weekdays
When sending an email to qa@abci.ai, please include the following information:
Full Name:
ABCI Account Name:
ABCI Group Name:
Organization:
Registered email address:
Inquiry: Please specify the problem symptom, when it happened (date/time), command history, output of the terminal.